Return Policy

What Is Your Return Policy?
Does something not look right with your order? Let's get that fixed up! Here are FAQs when it comes to returns and exchanges. Please get in touch at orders@silversilkonline.com with further questions. In the case of a lost package, we cannot provide refunds if the product cannot be returned to us. In case of lost package, please contact carrier. See Shipping Info for more.

For orders that contain the wrong item or missing item:
Let's fix it right away. Please send us an email at orders@silversilkonline.com so that we may correct this.

I received something that I would like to return:
Store credit is given for any refunds. We will accept returns of any merchandise within 30 days of shipment so long as it is in original condition (uncut spools, unopened mixes, etc.) Returns are subject to a 15% restocking fee to cover credit card transaction fees and restocking fees for the website. All returns must contact orders@silversilkonline.com with a return request for return authorization. Customer is responsible for return shipping.

You must have your order number or your invoice with your return for the exchange or refund. Orders without indication of an order number will be delayed due to need to confirm that order number with the customer before processing.

My order is lost, can I get a refund?
In the event of a lost order, the carrier of that order needs to be contacted. After the order leaves the SilverSilk & More office, is it the carrier's responsibility to deliver the product. We cannot process a refund for orders that are held by the carrier, "stuck" in customs, or otherwise cannot be returned to the SilverSilk & More office.